Cancellation Policy

Last Updated: 01 October 2024

At Grappling Strength & Conditioning LTD, we understand that plans change. This Cancellation Policy outlines the procedures and requirements for cancelling memberships, classes, and appointments.

1. Membership Cancellation

Monthly Memberships:

Monthly memberships may be cancelled anytime with a [number of days, e.g., "30 days"] advance written notice.
No refunds will be issued for the current billing period, but cancellation will prevent future charges.

Annual Memberships:

Annual memberships may be cancelled within the first [number of days, e.g., "10 days"] of signing up for a full refund, provided no services have been used.
After this period, members may still cancel at any time, but refunds will be prorated based on usage, minus a [cancellation fee, e.g., "£50"] administrative fee.

Medical and Relocation Exceptions:

Cancellations for reasons of medical injury, illness, or relocation over [number, e.g., "25 miles"] from the gym may qualify for special consideration. Please contact us with supporting documentation to discuss your options.

2. Class and Session Cancellation

Class Reservations:

Class cancellations must be made at least [number, e.g., "12 hours"] in advance to avoid a late cancellation fee of [amount, e.g., "£10"] or a class credit deduction.
No-shows or late cancellations forfeit the class fee or session credit.

Personal Training Sessions:

Personal training sessions must be cancelled at least [number, e.g., "24 hours"] in advance to avoid being charged the full session fee.
Clients who cancel within the 24-hour period may be subject to a late cancellation fee of [fee amount].

Special Events and Workshops:

For special events and workshops, cancellations made [number, e.g., "7 days"] prior to the event will receive a full refund.
Cancellations within the 7-day window may be eligible for a 50% refund but will incur an administrative fee of [amount].

3. Membership Freeze

Members may request a temporary freeze on their membership for reasons of medical injury, illness, or personal travel. Freezes are available for periods of [minimum and maximum, e.g., "1 to 3 months"] with prior notice and supporting documentation.
A small fee of [amount, e.g., "£10 per month"] applies to all membership freezes.

4. Refunds

Refunds, if applicable, will be processed within [number, e.g., "10 business days"] of the approved cancellation date.
All refunds will be issued to the original payment method unless otherwise specified.

5. How to Cancel

To initiate a cancellation, please contact us by [email/phone/in-person], providing your full name, membership ID, and reason for cancellation.

For further assistance, contact us at:

Email: grapplingsc@yahoo.com
Phone: 07743 726 689 | 07562 272 729
Address:Grappling Strength & Conditioning LTD, 256 Battersea Park Road, London SW11 3BP